jeleivo Privacy Policy

01 Who We Are

jeleivo is an online casino and sports betting platform operated at jeleivo.net, primarily serving registered players located in the Philippines. References in this Privacy Policy to "jeleivo," "we," "our," or "us" refer to the jeleivo platform and its operating entity.

jeleivo acts as the data controller for personal information collected through the jeleivo.net website, mobile-responsive platform, and any associated services or communications. As data controller, jeleivo is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out in a lawful, fair, and transparent manner.

Our platform is designed specifically for the Philippine market and operates in compliance with Philippine regulations including the Data Privacy Act of 2012, PAGCOR gaming guidelines, and Anti-Money Laundering Act (AMLA) requirements applicable to online gaming operators.

02 Information We Collect

jeleivo collects personal information from you through several channels during your use of the platform. The categories of personal data we collect include:

You may choose not to provide certain categories of personal information; however, doing so may prevent you from completing registration, passing KYC verification, or using specific platform features such as withdrawals.

03 How We Use Your Data

jeleivo uses the personal information we collect for the following purposes:

• Account creation and management: To register your jeleivo account, verify your identity (KYC), and maintain your player profile.
• Age verification: To confirm you are 21 years of age or older as required by PAGCOR regulations before permitting real-money gameplay.
• Payment processing: To process deposits via GCash, Maya, BPI, BDO, Metrobank, Visa, Mastercard, and other supported channels, and to process withdrawal requests to your verified payment account.
• Platform delivery: To serve game content from providers including JILI, Pragmatic Play, PG Soft, and Evolution Gaming, and to maintain your game session state and account balance.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance.
• Regulatory compliance: To fulfil our obligations under Philippine law including PAGCOR reporting requirements, Anti-Money Laundering Act (AMLA) suspicious transaction reporting, and Data Privacy Act compliance.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to apply deposit limits and self-exclusion settings you have chosen, and to fulfil our player protection obligations.
• Security and fraud prevention: To detect unauthorized account access, identify fraudulent payment activity, and prevent bonus abuse or multi-accounting.
• Platform improvement: To analyze usage data in aggregate to identify areas for improvement in game selection, payment flows, and user experience on jeleivo.net.
• Marketing communications (with consent): To send you promotional emails or in-platform notifications about new games, bonuses, and offers — only if you have opted in to receive such communications.

04 Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012, jeleivo must have a lawful basis for each category of personal data processing. The bases on which we rely are as follows:

• Contractual necessity: Processing your identity, contact, financial, and transaction data is necessary to perform the contract between you and jeleivo — specifically, to provide you with a registered account, process your deposits and withdrawals, and deliver game content.
• Legal obligation: Processing for KYC verification, age confirmation, AMLA compliance, and regulatory reporting is required by Philippine law and PAGCOR regulations. We have no discretion to opt out of these processing activities.
• Legitimate interests: Processing technical and usage data for platform security, fraud prevention, and aggregate analytics is carried out on the basis of jeleivo's legitimate interests in operating a safe and functional platform — provided these interests do not override your fundamental privacy rights.
• Consent: Marketing communications and non-essential cookie placement are carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time.

05 Data Sharing and Disclosure

jeleivo does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with the following categories of recipients strictly for the purposes described in this Privacy Policy:

• Game providers: JILI, Pragmatic Play, PG Soft, Evolution Gaming, and other licensed game studios receive technical session data (e.g., player session token, currency, wager amounts) necessary to deliver game rounds. These providers are contractually bound to use this data solely for game delivery and are prohibited from independent use.
• Payment processors: GCash, Maya, partner banks (BPI, BDO, Metrobank), and card networks (Visa, Mastercard) receive the payment details necessary to process your specific transaction. Payment processors are PCI-DSS compliant and handle financial data under their own stringent security obligations.
• KYC and identity verification providers: Specialist third-party providers assist in verifying government-issued IDs and performing biometric checks. These providers process your identity documents solely for verification purposes under binding data processing agreements.
• IT infrastructure and hosting providers: Cloud hosting and infrastructure providers host jeleivo's platform and database systems. These providers operate as data processors under written contracts and may not use your data for any purpose other than providing the contracted infrastructure service.
• Regulatory authorities: jeleivo is obliged to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request or as required by our regulatory reporting obligations.
• Law enforcement: Where legally compelled by a valid Philippine court order, subpoena, or equivalent legal process, jeleivo will disclose personal data to law enforcement or judicial authorities.

All third parties with whom jeleivo shares personal data are subject to written data processing agreements requiring them to maintain appropriate technical and organizational security measures and to process personal data only for the specific purpose for which it was shared.

06 Cookies and Tracking Technologies

jeleivo uses cookies and similar tracking technologies on jeleivo.net to enable core platform functionality, improve your experience, and gather aggregate analytics data. A cookie is a small text file stored on your device by your browser when you visit jeleivo.net.

The cookies jeleivo uses fall into the following categories:

• Strictly necessary cookies: These are essential for the jeleivo platform to function. They enable features such as maintaining your login session, storing your account preferences, remembering items in your session (such as your active game), and ensuring platform security. These cookies cannot be disabled without significantly impairing your ability to use jeleivo.
• Performance and analytics cookies: These cookies collect anonymized or aggregated information about how visitors use jeleivo.net — for example, which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data helps us improve platform design and performance. No personally identifiable information is collected by these cookies.
• Functional cookies: These cookies remember choices you have made on jeleivo, such as your preferred language, display settings, and responsible gaming reminders, so you do not have to re-enter them on each visit.

jeleivo does not use advertising cookies or allow third-party advertising networks to place cookies on jeleivo.net. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect platform functionality.

07 Data Retention

jeleivo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money laundering regulations.
• KYC verification documents: Retained for the period required by applicable Philippine regulatory guidelines, typically five (5) years post-account closure.
• Support communications: Retained for up to two (2) years from the date of the last communication for quality assurance and dispute resolution purposes.
• Technical and usage data: Typically retained in anonymized or aggregated form for up to twenty-four (24) months for platform analytics purposes.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, jeleivo will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification.

08 Security Measures

jeleivo implements a layered set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS): All data transmitted between your browser and jeleivo.net is encrypted using TLS 1.2 or higher, protecting data in transit from interception.
• At-rest encryption: Sensitive data fields including identity documents and financial account details are encrypted at rest in jeleivo's database systems using AES-256 encryption.
• Access controls: Internal access to personal data is restricted to jeleivo staff on a strict need-to-know basis. All access is logged and auditable.
• Two-factor authentication (2FA): All internal jeleivo administrative accounts require two-factor authentication. Players are encouraged to enable 2FA on their own accounts for additional protection.
• Penetration testing: jeleivo's platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
• Incident response: jeleivo maintains a documented data breach response procedure. In the event of a data breach affecting your personal information, jeleivo will notify affected players and the Philippines National Privacy Commission (NPC) within the timeframes required by RA 10173.

09 Children and Minors

jeleivo's platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. jeleivo does not knowingly collect or process personal data from persons under the age of 21.

All account registrations require confirmation that the applicant is at least 21 years of age. All accounts are subject to KYC age verification before real-money gameplay or withdrawals are permitted. Where jeleivo identifies or suspects that a registered account belongs to a person under 21, the account will be immediately suspended, any deposits will be refunded, and any associated winnings will be voided.

If you are a parent or guardian and believe your minor child has accessed or registered on jeleivo, please contact our support team immediately at [email protected]. We take the protection of minors from online gambling extremely seriously and will act swiftly on any such report.

10 Exercising Your Data Rights

To exercise any of your rights under the Philippines Data Privacy Act of 2012 — including your right to access, correct, erase, or port your personal data — please submit a written request to jeleivo's Data Protection Officer using the contact details in Section 13 of this Policy.

When submitting a data rights request, please provide sufficient information to allow us to verify your identity and locate your account. This typically means providing your registered email address and a brief description of the specific data or processing activity your request concerns.

jeleivo will respond to all verified data rights requests within fifteen (15) business days of receipt. In complex cases where additional time is required, we will notify you of the extension and the reasons for it within the initial 15-day period.

Please note that certain data rights may be limited where jeleivo is required to retain or process your data to comply with a legal obligation — for example, transaction records that must be kept for anti-money laundering compliance cannot be deleted upon request during the mandatory retention period.

11 Third-Party Services and Links

The jeleivo platform integrates third-party game content from licensed game providers. When you launch a game from a provider such as JILI, Pragmatic Play, PG Soft, or Evolution Gaming, a secure game session is established directly between your browser and that provider's game server. The provider receives a session token and game-relevant parameters; they do not receive your full jeleivo account profile or payment details.

jeleivo.net does not contain links to unaffiliated external websites. However, if in the future any third-party content or links are present on the platform, please be aware that jeleivo has no control over and accepts no responsibility for the privacy practices of any third-party website or service. This Privacy Policy applies solely to information collected through jeleivo.net and the jeleivo platform.

Payment gateway interfaces (such as the GCash or Maya payment screens displayed during deposit or withdrawal flows) are operated by the respective payment service providers under their own terms and privacy policies. jeleivo does not store or have access to your complete GCash PIN, Maya PIN, or full card number — only the information necessary to reference the transaction.

12 Changes to This Privacy Policy

jeleivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on jeleivo.net and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jeleivo protects your personal data.

Your continued use of jeleivo following the posting of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised terms, you should discontinue use of the platform and may request closure of your account by contacting our support team.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jeleivo's data handling practices, please contact our designated Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the Philippines National Privacy Commission (NPC) if you believe your data rights have been violated. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.